Patients & Visitors

Guest Services

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Bank Machines

For your convenience, an automatic teller machine is available in the main hospital lobby near the Coit Street Café.

Cancer Resource Center

In collaboration with the American Cancer Society, the hospital provides a Cancer Resource Center on the 4th Floor for patients and family members wishing to learn more about related topics and services, including resources for turbans and wigs. The center is available 24 hours a day. Cancer Resource Center Volunteers are available during select hours to make visits to hospitalized cancer patients to provide support and friendship.

Food and Snacks

The following establishments are available within the medical center for meals and snacks:

Coit Street Café - The hospital cafeteria is located on the first floor, adjacent to the South Main Lobby. The café offers sandwiches, hot meals, a salad bar and a grill menu. The café is open for breakfast, lunch and dinner most days. Hours of operation are posted on the cafeteria door.

Frulatti Café - Located in the North Atrium Lobby near Registration, Frulatti's offers fruit smoothies, cookies, muffins, soups, salads and sandwiches. Extended hours are available on evenings and weekends.

Vending machines are located next to the Coit Street Café and in the Atrium Lobby near Radiology Registration.

Gift Shop

Lori's Hospital Gift Shop offers small gifts, magazines, candy and various items. Located in the Atrium Lobby, the shop is open from 9 a.m. - 8 p.m. Monday through Friday, and from 10 a.m. - 6 p.m. Saturday, and 11:00 a.m. – 3:00 p.m. Sunday. To order flowers for a patient through the gift shop, call (972) 519-1270.

Guest Meal Trays

Family members may order a guest tray to be delivered to the patient's room during regular meal service hours at an additional cost. Please ask your nurse how to purchase a guest meal tray.

The Healing Garden

A peaceful garden setting in which to relax and escape the clinical environment is located west of the 15th Street entrance. Patients, family members and visitors are invited to use the garden as a retreat during their visit.

Internet Access

Wireless (Wi-Fi) Internet access is available throughout the hospital, including patient rooms and public areas, free of charge for the convenience of our patients and guests. To log onto the network simply select Guest_Access from any wireless device and click agree to join the network. The network does not require a password or username.

Parking

Free patient and visitor parking is available at both the North and South entrances of the Main Hospital. For a fee, valet parking is available at the entrance of Doctor's Office Building 1 (facing Coit).

Pastoral Care

Illness often turns one's attention to spiritual matters. The Hospital Chapel is located on the first floor in the Atrium Lobby next to the gift shop. The Chapel is open at all times to every denomination. A Hospital Chaplain is available throughout the week and may be requested by calling the Hospital Operator. In addition, a team of Pastoral Care Volunteers make hospital rounds throughout the week. Please tell your nurse if you would like a chaplain visit. In addition, emergency Chaplain visits are available 24 hours a day by contacting the hospital operator.  Click here for more information.

Pathways to Healing

The Medical Center of Plano offers complementary healing services in the form of humor, music and certified therapy dogs.  Our "Humorology" staff demonstrates that laughter is the best medicine through routine clown visitation. Weekly visits from our trained therapy dogs bring smiles to patients on most Thursdays mornings. In addition, live music is available in the main lobby at various times during the week for the enjoyment of our patients, family members and visitors. If you would like to schedule a clown or therapy dog visit, contact the Volunteer Department at (972) 519-1272.

Patient Representatives

Patient Representatives are available to answer questions related to hospital policies and procedures and accommodate special needs or requests during the patient's stay. Patient Representatives are also available to help you with Advanced Directives. If you have any concerns related to your hospital visit, a Patient Representative will be happy to assist you. Contact the Patient Representative Office at (972) 519-1161.

Security

Uniformed security guards are available on the medical campus 24 hours a day for the benefit of patients and visitors.  If you or your family need escort services to a parked vehicle, contact the Hospital Operator. 

Valuables and Personal Belongings

We request that you leave all valuables at home. The Medical Center of Plano does not accept responsibility for lost or stolen valuables or personal items. If necessary, your nurse can arrange to store small items in the hospital safe.

Visiting Hours

General Patients:  
7:00 a.m. - 9:00 p.m.
Visitors are limited to 2 per room. All children under the age of 12 must be accompanied by an adult. Serenity Time is held from 2:00 – 4:00 p.m. each day to encourage quiet rest and healing for the patient. This is a period of time of low stimulation with few or no interruptions. Family and friends are asked not to visit patients during this time.

Critical Care Unit:
The CCU has Family Centered Visiting but we ask that no more than 2 visitors are in the room at one time. No children under the age of 12 are allowed. Family members and/or friends cannot sleep or eat at the patient bedside. The CCU is closed daily from 10:00 p.m. – 8:00 a.m. and from 6:00 – 8:00 p.m. to allow time for certain aspects of patient care.

Neonatal Intensive Care Unit:
Parents, grandparents, significant others, and siblings over the age of 2 are welcome to visit the NICU at any time except from 6:30 – 7:30 a.m. and 6:30 – 7:30 p.m. All visitors must sign in at the nurses' station. Children under the age of 12 must be screened by a staff member prior to visiting.

For more information on services and accommodations, contact the Guest Services Department at (972) 519-1568.